Privacy Policy
We are committed to protecting the privacy of our patients’ personal information. Collecting, using and disclosing all personal information will be done in a responsible and professional manner and in accordance with The Personal Information Protection and Electronic Documents Act and Health Information Act.
We collect information from our patients such as names, home addresses, work addresses, home telephone numbers, work telephone numbers, cell phone numbers, and e-mail addresses. (Collectively referred to as “Contact information”) Contact Information is collected, shared with all family members and used for the following purposes:
- To open and update patient files.
- To invoice patients for dental services, process credit card payments, or collect unpaid accounts.
- To process claims for payment or reimbursement from third-party health benefit providers and insurance companies.
- To send reminders to patients concerning the need for further dental examination or treatment.
- To send patients informational material about our dental practice.
- To confirm appointments.
Contact Information is disclosed to third party health benefit providers and insurance companies where the patient has submitted a claim for reimbursement or payment of all or part of the cost of dental treatment or has asked us to submit a claim on the patient’s behalf.
Financial information may be collected in order to make arrangements for the payment of dental services.
Medical Information
We collect information from our patients about their health history, family health history, physical condition, and dental treatments. (Collectively referred to as “Medical Information”). This information is used for diagnosing dental conditions and providing treatment.
Patients’ Medical Information may be disclosed:
- To third party health benefit providers and insurance companies for claims.
- To other dentists and dental specialists with patient consent (e.g., referrals or second opinions).
- To other healthcare professionals such as physicians with patient consent.
The Health Information Act facilitates sharing of health information within a “circle of care” (dentists, specialists, physicians, Alberta Health and Wellness, Alberta Health Services). Disclosure outside this circle is strictly controlled. Patients may restrict disclosure at any time.
Additional Notes
If the practice is ever sold, qualified purchasers may access patient information under safeguards during due diligence. The Alberta Dental Association and College may inspect records as part of regulatory activities.
Consent
By signing, I consent to the performance of necessary dental procedures, and the collection, use, and disclosure of my personal information as outlined above. I also consent to the use of images/videos (excluding dental records/x-rays) for promotional purposes. In compliance with Canadian Anti-Spam Laws, I consent to receive appointment reminders, confirmations, news, and events.
Information Retention & Access
We retain personal information as long as necessary for oral health services and administration, and securely destroy it when no longer needed. Patients may request access or amendments to their records in writing at any time.
Complaints & Contact
To make a complaint regarding privacy practices, please contact our Office Manager, Swita Zaher. Questions or concerns may also be directed to her.
Financial Policy & Agreement
Thank you for choosing us for your dental needs. Our financial arrangements are based on open discussions of treatment options, fees, and patients’ financial abilities.
Treatment Disclaimer
We ensure patients are well-informed about treatments and costs. In cases of additional charges, we will:
- Explain the reason for additional treatment.
- Provide a detailed quote upon request.
- Check insurance coverage before proceeding.
Patients are responsible for understanding their insurance coverage and out-of-pocket expenses.
Dental Insurance
We accept assignment of benefits and prepare forms, but insurance contracts are between the patient and their provider. Coverage varies greatly, and delays may occur. Pre-treatment estimates can be submitted upon request.
Payment Options
We accept Cash, Debit, Visa, MasterCard, and American Express. Payment is due at the time of service. Extensive treatment may qualify for financial arrangements.
Payment Plans
No-interest payment plans are available (not for first visits):
- 35% due at service.
- Balance split over 3 months (credit card required).
- $50 NSF fee + 8.5% interest for failed payments.
Financial Consent
Unpaid balances over 90 days without arrangements are sent to collections. Claims and pre-authorizations may be sent electronically. Patients are ultimately responsible for unpaid balances regardless of insurance.
Appointments
Reserved appointment times require 2 business days’ notice for cancellation.
Cancellation & No-Show Policy
- Cancellations with less than 2 business days’ notice or missed appointments incur a $100 fee.
- First missed fee may be waived.
- Repeated no-shows may lead to dismissal from the clinic.
- Fees billed to credit card on file or due before next visit.
Late Arrivals
- Please call if running late.
- Arrivals 15+ minutes late may need to reschedule.
We appreciate your cooperation in helping us provide timely and effective care to all patients.